Complaining about lousy Post Office Service is nothing novel, and now I join the ranks of the masses in doing so.
My favorite Post Office location is not in my zipcode, but is a short walking distance from where I live. It’s the little station over on Montrose near Damen. Normally I have always liked that station, and I still do.
For many years, most of the time I’ve always had excellent service. There were a few years where all three windows were handled by clearly some of the best postal workers around: conscientious, helpful, friendly, sharp. Yes, sharp.
Many of the others have left, and for a short while we were back to two really good people. For awhile they brought on this incredibly dark and nasty, rude and creepy woman who must have been a real joy for everyone to work with. After about 1-2 months she moved out, and then they brought another lady in. She was very good, but before any of us customers got too comfortable with having 3 great postal workers again, they moved her out and brought the slow one in.
My first encounter with ‘tso’ was when I needed to mail a package and she told me it would be almost $8 to ship. I told her to ship it First Class because it was light enough to do so. She gave me this dull, empty look and said, ‘What makes you think you can ship it like that?!!!” Fortunately, before she could refuse my request, the guy in the next station had to stop what he was doing, come over and show her how to use the system so it would bring up all the shipping options, not just what she keyed in. For an experienced postal worker, not knowing how to do this seemed rather alarming. And the item shipped for under $3.00
Yesterday I brought in a package to be mailed, and somehow I forgot to put the zipcode on the label. Unfortunately she was the window that I ended up at. She stared at the package and shoved it back to me and flat out said, “I can’t do anything with this, there’s no zipcode, bring it back when you have one.” since I was at the Post Office, duh, I asked her if she could look it up. “NO, YOU HAVE TO DO THAT. I DON’T HAVE A WAY TO DO THAT.” Okay, maybe it’s just me, but doesn’t it seem a little ridiculous that the Post Office refuses to look up a zipcode for an address for a customer? And then they wonder why their revenues have taken a drop, ay yai yai.
Fortunately she had to go in the back for something, and one of the two conscientious employees there had an open window, so I asked him if there’s a way to get a zipcode. He looked it up for me and wrote it on the package, and I ended up finishing the transactions with him. Nothing makes you appreciate a helpful, conscientious, good worker even more than dealing with someone who clearly does not want to do anything that is touching the bare minimum of her job.
As maddening as it is from the consumer side, during the busy times at this station, I’m sure the other two regulars are less than thrilled to have to carry someone who really doesn’t seem to even want to be there. In this job market, this type of attitude and the ability for someone to be gainfully employed with this type of attitude seems like it should be a relic of a different day. If this were a private enterprise, I’d say give raises to the other two.