Guy Kawasaki’s book, “Enchanted” is a great read. I’m enjoying the book, his insights, and observations.
AT&T needs to adopt Enchantment.
I’ve had AT&T service for a very, very, very long time. How have they rewarded my loyal service of maintaining a landline? With no dialtone.
I created a trouble/repair report on Friday, August 12th when I picked up my phone to call out and discovered there was no dial tone. A friend of mine let me know she tried to call me on Thursday afternoon and the phone just kept ringing and ringing and ringing…
AT&T’s response was that it would be fixed by Tuesday, August 16th by 7:00. Well, it’s not fixed. It’s dead. Dead as a doornail, Marley dead.
I called their repair for a status update, and was told that the service tech needed to get inside for the wiring. I was home today. My landlord was home today. The tech neither rang my doorbell nor called my cell, which is what they normally do if they plan to actually fix the problem. My landlord also was here and no one rang their doorbell, either.
The repair person then said the earliest they could get someone out here is Friday, August 19th. That translates to one full week without service. Somewhere in this week, I had two phone meetings, at an estimated billable time of 3-4 hours. Thanks AT&T for making my week a royal pain, making it impossible for people who only have my home number because I get headaches from using cells phones for long periods of time, and thanks for now making my monthly income less.
Thanks a lot AT&T. I am completely, utterly, un-enchanted with your service response.